Trackman iO Home Complete Software License

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Shipping and handling fee will be added during checkout.

In-stock items are processed within 1-5 business days. Once shipped, delivery typically takes a few more business days depending on your location.

Currently we ship domestically in the United States, and to all countries in the EU/EEA, Japan, and South Korea. We are working on expanding our webshop globally and will continuously add new markets. Please reach out to your local Trackman sales rep to order items from Trackman if the webshop is currently unavailable in your region.

If not all ordered products are in stock, we will ship when all products are back in stock and ship all products together. If we cannot deliver the products or if the products are delayed for other reasons, we will let you know within 7 business days after you have ordered.

To cancel your order please contact us as soon as possible at support.trackmangolf.com. Orders cancelled after order has been shipped will be treated as a standard return.

You can return most accessories within 30 days of delivery, for any reason, no need to explain why. Returns are free, we send you a prepaid shipping label. If it's clearly used beyond normal testing, we may deduct an amount from your refund, and we'll always tell you the amount first. If 30 days have passed since your purchase, we are unfortunately unable to offer you a refund.

We don't offer direct exchanges. Simply return the item for a refund and place a new order for what you'd like instead.

Go to support.trackmangolf.com and request a return. We'll send you a return number (RMA) and instructions, usually within 2 business days. Ship the item back within 14 days of requesting your return.

Return request guide:
Go to support.trackmangolf.com > press “create a case” > select “Trackman Golf” > Insert your email address > Category of request select “other” > “webshop” > In description, provide your name, Order ID, name of items you want to return > submit

It depends on where you're located (United States orders are shipped domestically, and EU, Japan, and South Korea orders are shipped from Denmark). Any duties, import tax, and customs clearance charges are assessed and collected separately by the carrier or local customs when your order arrives.

Contact us at support.trackmangolf.com right away. We'll repair, replace, or refund it at our cost with no restocking fee. This applies outside the standard 30-day return window, so don't wait. If you notice damage to the box before opening it, mention it to the courier when you sign for it. This helps us with the carrier but isn't required for us to help you.

Let us know at support.trackmangolf.com within 21 days of the expected delivery date. We'll look into it with the carrier and replace or refund your order.

As a customer within the European Union, you may exercise your right of withdrawal within 14 days of receiving your order.